About Us
We are the result of the union of experience and passion for holiday rentals
Pausa Holiday Rentals Madeira is the result of the union of experience and passion for the local accommodation sector, accumulated over 10 years by its co-founders, Cláudia Martins & Lúcio Bastos. Our company specializes in the active management of 20 properties located across various areas of Madeira Island.
Sustainable Growth
From the very beginning, we have focused on sustainable growth and the quality of our services. We take pride in having built a solid reputation through word-of-mouth marketing, a strategy that has allowed us to establish trust with our guests and partners. This personalized, customer-focused approach has been the key to our success and the loyalty of our clients.
Currently, we are working hard to expand our portfolio and introduce two new properties to the market while maintaining our commitment to excellence and customer satisfaction.
Our Principles
Services Provided
- Assistance in the legalization process of properties for local accommodation
- Decoration consultancy
- Professional photography services
- Creation and listing of properties on local accommodation platforms
- Management of reservations, cancellations, and refunds (when applicable)
- Price optimization based on market variations
- Regular updates of the reservation calendar to keep property owners informed
- Guest reception, either in-person or through self-check-in methods
- Welcome hamper offered to all guests
- Supply of kitchen and bathroom essentials
- Guest support from the first contact throughout their stay
- Compliance with formalities for submitting guest data to the Foreigners and Borders Service (SEF) and the Madeira Regional Directorate of Statistics (DREM)
- Collection and delivery of the municipal tourist tax or other municipal/government taxes, when applicable
- Cleaning services
- Laundry services
- Coordination of maintenance and repairs
- Management of pool and gardening maintenance services
- Private transfer service ensured with a local partner, upon request
- Car rental service ensured with a local partner, upon request
- Quality control visits